This post was originally an article for Avenue A | Razorfish clients across the country and around the world. Ray Velez and Jesse Pickard coauthored this piece with me.
The explosive growth of social networks across all age demographics is largely because of our social graphs. It’s the mapping of who is connected to whom within a network of peers. And as a result, people are increasingly surfing the social networks and the broader web through the context of their friends and acquaintances—what those friends talk about, what they recommend, and what they consider to be relevant.
Two years ago, this online behavior was not that common online. That’s changing now. According to a Fast Company magazine article, the affect of the social graph on marketing is going to be even greater than that of radio, the telegraph, or television. We tend to agree.
Continue reading A New Frontier of Social Influence: Portable Social Graphs.
Over at Customer Experience Matters, Bruce Temkin of Forrester Research discusses a recent Apple store experience. His daughter needed to buy a laptop and the family trooped out to the local Apple store to find the right one.
But guess what happened along the way? Bruce ended up with an iPod Touch himself as it was bundled with the laptop for free. Now he always wanted an iPod Touch. The fact that he wanted one (plus the Massachusetts' tax free day) sealed the laptop deal for him. Reflecting on this experience, he called it "influencer bundling." The core product (for the daughter) was bundled with something targeted specifically at the social influencer or in this case the actual decision maker (Bruce).
Now arguably, the iPod Touch isn't a specific influencer item as everybody would be interested in one and not just the parents of a student looking to buy a laptop. But it does demonstrate the power of social influence. For example, a Quicken software package could be bundled in with the laptop targeting the father of the student as the post suggested.
That's exactly how social influence marketing takes place - by not just marketing to the purchaser but also to the influencers as well leveraging social tools on domain and on the social media platforms. Beautiful. I expect to see a lot more of this online in the next year as we learn more about influence.
Analysts agree that precious few dollars of a marketer's budget have been spent on social influence marketing. A JupiterResearch report in July showed that one half of all advertisers spent less than 5% of their online budget on social marketing. On the flip side, the same marketers plan to increase their marketing budgets by 25%.
While those numbers are probably accurate for marketers across the board, I wonder whether they capture the complete story. Social Influence Marketing (SIM) is not just about spending on a campaign that can be deployed through a social platform like YouTube or Facebook. It isn't even about building applications for these platforms or paying for "viral seeding".
SIM is a lot broader than that and can include site side activities like establishing a rigorous brand monitoring program, enhancing a retail website to include ratings and reviews from companies like BazaarVoice or Pluck, making all digital content portable using services like Social Notes and conducting primary and secondary research to understand how exactly peer influence works at every stage in the marketing funnel.

Now I love the industry that I am a part of. Its fast moving, dynamic, controversial and innovative. But every now and then, a comment here or there irritates me. And a recent Businessweek article by Ben Kanz (an insightful blogger by the way) hinting at an impending doom for Twitter does just that. Here are the two reasons why.
Sure the twitter business model is flawed or more accurately non existent. But that doesn't mean that one can't be created around it. A business model that's advertising or even subscription driven through value added services. Many a similar business have been able to provide meaningful value added services for which customers open their wallets. The article while thoughtful, fall shorts in that it assumes that Twitter must make a business out of its current feature set without evolving its features or its business model.
Continue reading Sorry but Twitter is not in trouble.
I was interviewed by the folks over at Webmaster Radio on the sidelines of ad:tech where I spoke. The interview covered our perspective on Social Influence Marketing - what social media means for marketers and the principles of peer influence. I also touched upon our recent AdLife announcement in it. My panel on the Long Tail of Social Media was blogged about here too. A key question that I posed to the audience is what value can and should you place on a particular conversation? Can a dollar value be placed against views of video clips or comments at the end of a blog post?
I was interviewed by the Baazarblog recently. Bazaarvoice is doing some incredible work in pushing social influence marketing. Their reviews and rating products are among the best in the marketplace. The interview is after the fold though I suggest you read it at BazaarBlog. You'll find some other great posts there too. I've published it here more for archival purposes. And while you're on their website, visit their industry statistics page. It's a great resource for anyone looking to make a case for social influence marketing.
Continue reading Interview with Bazaarblog on Social.
The SXSW Interactive Panel Picker is now open. I've submitted a proposal and if you think its interesting, please vote for me. Here are the proposal details and the link to my entry. For some theorists, this is the biggest deal since radio. How can and how will the largest brands in the world harness social influence via portable social graphs? With primary research into social influence behavior and big brand case studies, this presentation will make your head spin.
Cast your vote if this sounds interesting. I need all the help I can get. And just kidding about the taxes. Also support the other Avenue A | Razorfish submissions.
Today we made an exciting announcement to develop new social media advertising offerings in partnership with Pluck. The offering, code-named AdLife, will inject social media features like customer comments and user-generated content into digital advertisements such as banner ads or microsites - in effect, turning mainstream ads into social media opportunities distributed across the digital world.
What's so special about this? It brings together two major trends on the web - firstly consumers are more influenced by their peers than by any traditional forms of advertising. Secondly, nothing can beat the potential distribution and placement of a message via a display advertisement on the web. Putting social media elements into the ad
units makes them more interactive, personal, accessible, relevant and engaging to users. It's a natural extension of everything that has been done on the display advertising space on the web before.
At Avenue A | Razorfish, we're one of the largest buyers of online media in the world and we're partnering with Pluck, a social media technology vendor serves 2.5 billion impressions a month to bring this to life. For more information read the press release or read David Deal's blog. I'll also be discussing the announcement during my ad:tech talk this afternoon.
A friend of mine, Ashley Laing has started a new blog covering social media. In one of his first posts, he compared the "social media mindshare" of the major automakers to their market share using social bookmarking tools like Digg and Reddit. 
The analysis gets interesting when Ashley breaks down the social media mindshare into three categories bookmarking, commenting and rating. The results conflict with a recent report from Forrester on how successful the automakers are in social networking marketing.

The analysis gets interesting when Ashley breaks down the social media mindshare into three categories bookmarking, commenting and rating. The results conflict with a recent report from Forrester on how successful the automakers are in social networking marketing.
Now social media mindshare is definitely not a measure of success but using the premise that any press is good press, the analysis tells you something. I can see a lot more firms tracking activity like this in the future. Many have already begun to do so using tools from the likes of Visible Technologies, Cymfony and Buzzlogic but more are about to enter this space. Some can just start by doing the basic analysis themselves akin to taking Google Alerts of their competitors to the next level.
Last week I was quoted in an Adweek article that discussed how large Fortune 100 companies are starting to hire new kinds of leaders to help them navigate the social media space. Talking about Ford, Intel and Pepsi, the article discussed the trend towards hiring social media czars that coordinate social media efforts across the organization within and beyond the marketing departments. I believe it is just a matter of time before most organizations either have dedicated roles like this or push their employees (or specially identified employees) to go through a social media boot camp of sorts. The way consumers communicate and interact has fundamentally changed. Recognizing that I probably sound like one of those social media evangelists, I do feel that organizations need to adapt as well. Whereas some departments need to adapt just to survive (Corporate Communications and Human Resources are the most obvious ones), others don't need to change but can benefit immensely by harnessing the social influence and the wisdom of the crowds.
And not just the organizations, but the agencies need to change too. Whether it be by encouraging every employee to become experts in the social media space or by hiring or identifying social media champions from within, they do need to identify new leaders. And these leaders need to think in terms of how their agency's service offerings must evolve to keep pace with the ever evolving social web. Ask me, this is something that I worry about everyday.
I was interviewed by Jennifer Jones at Marketing Voices on Social Influence Marketing recently. You can view the video clip below.
I delve into how marketers should best use peer influence to their advantage and where I have seen peer influencers have the greatest impact.
I delve into how marketers should best use peer influence to their advantage and where I have seen peer influencers have the greatest impact.

Who'd have thought that MySpace's audience might be more lucrative than those of some of the other networks? A recent Ad Age story quoted a MySpace executive who said that the network has more of international rich adults as an audience than any other social network. According to the executive, 85% of MySpace's audience is over 18, 40% of all Moms are onMySpace and more people making $100,000 or more are on the network.
Continue reading Does MySpace have the most valuable audience?.
As Argelio Dumenigo pointed out to me, depending on your perspective this Sprint advertisement can be a new high or low for social influence marketing. Sprint has offered to pay consumers for using the Instinct in personal YouTube videos. It's basically a product placement contest.
I like how they're honest about it with the phrase "sell out your family." If you participate, you'll need a Sprint phone obviously. It doesn't have to be your own though (meaning you'll be asking all your friends for an Instinct phone and buzzing about the product that way too).
It's a pretty entertaining contest and even you don't have a phone you may participate just for the opportunity to win the $10,000. Still, the idea of product placement in a YouTube clip is a little weird.
I like how they're honest about it with the phrase "sell out your family." If you participate, you'll need a Sprint phone obviously. It doesn't have to be your own though (meaning you'll be asking all your friends for an Instinct phone and buzzing about the product that way too).
It's a pretty entertaining contest and even you don't have a phone you may participate just for the opportunity to win the $10,000. Still, the idea of product placement in a YouTube clip is a little weird.
Here's another example of Social Influence Marketing. Over in the UK, McDonalds has launched a national advertising campaign to convince parents that the Happy Meals are healthy. The TV campaign is aimed at reassuring parents that only high quality beef, chicken and potatoes are used in the Happy Meals. The 5 million pound campaign is the first time that McDonalds has tried to establish a relationship with parents about healthy eating. So rather than market to that actual consumers of McDonalds, the company decided to target the influencers who control the person strings. The parents aren't the ones having the Happy Meals, but they're certainly the social influencers. Avenue A | Razorfish is involved in the digital campaign.








